IT and product support for your platform network.
Keep the people who power your platform unblocked. Skillset resolves routine issues automatically and helps your team close complex cases faster.
Tickets
LiveCamera permission blocked on Chrome
In-app
MFA lockout — A. Hayes
Slack
Availability not saving
Zendesk
SSO redirect broken — Okta
Password reset for M. Walker
Support performance
Last 30 days
58.4%
3.2%Tickets solved autonomously
CSAT
4.62
0.08Time to resolve
38m
22%First response
47s
90%Total tickets
8,432
Backed by venture capitalists and angels from
Common issues Skillset handles
Automate what’s solved.
Accelerate what’s new.
Skillset autonomously runs the procedures your team has approved, and copilots them through everything else.
Resolve approved requests end-to-end.
Any request you’ve approved for autonomous handling, from IT tasks to product issues to custom procedures you define.
- Access requests, password resets, license provisioning
- Onboarding, offboarding, or any custom procedure you define
- Approvals enforced before any sensitive action
New
In progress
Pending approval
Solved
Password reset · M. Walker
Accelerate complex investigations.
A copilot that works alongside your team. It searches your knowledge base, past tickets, and the web, then recommends or takes the next step with you.
- Searches knowledge base, past tickets, and the web
- Recommends next steps, or takes them with your approval
- Generates audit-ready handoffs for escalation
Figma access resolution
Likely cause: cached Okta session. Common fix from 3 similar tickets:
- 1.Reset the user's Okta session · Okta admin
- 2.Have them sign out of Figma on all devices · user action
- 3.Confirm access is restored · verify
Governance isn't a feature.
It's the foundation.
100%
of actions logged, attributable, and reviewable across autonomous and human work.
Approvals on sensitive actions
Skillset enforces your approval rules before executing anything that touches access, data, or systems.
Role-based access by default
Least-privilege out of the box. Map Skillset's permissions to your existing RBAC so technicians and agents only see what they should.
Immutable audit logs
Every action, autonomous or human, is logged with full context. Searchable, exportable, and ready for compliance review.
Compliant with data standards
Encryption, data minimization, configurable retention, and HIPAA-aligned workflows with BAA readiness for healthcare teams.
Platforms with distributed networks of providers.
Virtual Care
Keep distributed clinicians unblocked across clinical tools, scheduling, and video visits.
Freelance Platforms
Support a global network of contractors with fast account access and tool provisioning.
Student Platforms
Onboard learners at scale and resolve common login, enrollment, and content issues.
Human Data
Keep labelers and reviewers productive with secure access to tools and datasets.
Your platform network never stops. Their support shouldn't either.
See how Skillset helps platform teams resolve more provider support tickets without losing control, context, or auditability.