Product
IT support that runs itself
and helps with the rest.
Skillset runs the procedures your team has approved end-to-end and copilots them through everything else. Requests are captured across your channels, with every action logged and audited.
Automate what’s solved.
Accelerate what’s new.
Skillset autonomously runs the procedures your team has approved, and copilots them through everything else.
Resolve approved requests end-to-end.
Any request you’ve approved for autonomous handling, from IT tasks to product issues to custom procedures you define.
- Access requests, password resets, license provisioning
- Onboarding, offboarding, or any custom procedure you define
- Approvals enforced before any sensitive action
New
In progress
Pending approval
Solved
Password reset · M. Walker
Accelerate complex investigations.
A copilot that works alongside your team. It searches your knowledge base, past tickets, and the web, then recommends or takes the next step with you.
- Searches knowledge base, past tickets, and the web
- Recommends next steps, or takes them with your approval
- Generates audit-ready handoffs for escalation
Figma access resolution
Likely cause: cached Okta session. Common fix from 3 similar tickets:
- 1.Reset the user's Okta session · Okta admin
- 2.Have them sign out of Figma on all devices · user action
- 3.Confirm access is restored · verify
Why Skillset
Designed for how support actually happens.
Provider experience
Instant help, in the channels you already use.
Your team gets conversational, always-on support in Slack, email, or your portal. No waiting for business hours, no ticket queue. Most routine requests resolve in seconds, with status updates the whole way.
- 24/7 first-touch resolution across Slack, email, and portal
- Conversational status updates so providers know what's happening
- Most L1 requests resolve in under a minute
- Same experience whether it's a quick reset or a complex escalation
it-help
Nia O.
Clinician
2:14 AM
I can't log into Epic, getting an SSO error.
Skillset
APP2:14 AM
On it, Nia. Taking a look at your Epic access now.
Skillset
APP2:14 AM
All set. Try signing in again.
Action completed
Re-added Nia O. to the epic-clinicians group.
Action #4827 · 38s · view in audit log
Knowledge
Documentation that updates itself.
Every resolved ticket teaches Skillset. Runbooks, FAQs, and procedures stay current automatically, so your team never falls into knowledge debt.
- Auto-generated updates from real resolutions
- Reviewed and approved by your team
- Searchable across Slack, portal, and API
clinician-onboarding.md
12manual ticket
12+ Provision Epic role via Skillset workflow
14+ Auto-grant scheduling permissions
Integrations
Where your team already works.
Slack, email, web portal, API. Skillset meets users in their existing channels and connects to the systems your platform runs on.
- Multi-channel intake with unified ticket history
- Native connectors for SSO, EHR, scheduling, video
- Open API for anything custom
Slack
Teams
Zoom
Notion
Confluence
StripeSlackTeamsZoomNotionConfluenceStripe
Okta
Google
Workday
Greenhouse
Jamf
IruOktaGoogleWorkdayGreenhouseJamfIru
ServiceNow
Freshservice
Zendesk
Jira
Epic
Cerner
OracleServiceNowFreshserviceZendeskJiraEpicCernerOracleNative integrations across channels, identity, HR, ticketing, and knowledge.
Get started
Live in hours, not weeks.
Three steps to a support stack that resolves on its own, with your team in control.
Channels
Where requests come in
Slack
In BetaListen on a channel
Gmail
In BetaMonitor your inbox
Zendesk
In BetaSync ticket queues
Jira
In BetaPull from boards
Knowledge
Sources Skillset can reference
Notion
ConnectedPages and docs
Confluence
Spaces and pages
See Skillset in action.
Book a 25-minute walkthrough and we'll show you how Skillset would fit into your team's support workflows.
Book a demo