Industries · Freelance Platforms
Always-on support for your global contractor network.
Skillset resolves the IT and product tickets that pull contractors away from billable work, with approvals and audit logs built in.
Industries
Switch industryBuilt for freelance platforms
Keep your contractors earning, not waiting on support.
When a contractor can't log in, can't access a project, or can't see a payout, the work stops. Skillset resolves the tickets that keep your network moving.
Always on, in every region
Contractors sign in from every time zone. Skillset resolves their tickets the moment they come in, day or night, with no queue to sit in.
Connects across your platform stack
Plugs into your IdP, payout providers, project tools, and internal systems so resolutions happen end-to-end, not in handoffs.
Guardrails on the sensitive stuff
Payouts, identity, and admin role changes route through human approval with a complete audit trail, so trust and finance teams stay in control.
What Skillset handles
What contractors ask for every day.
These are the recurring requests that pull most of your support team's time. Skillset closes the routine ones autonomously and copilots your agents through the rest.
Account & identity
When a contractor can't sign in or finish verification, they can't take on work. Skillset handles login, MFA, and identity tickets end-to-end.
- Account verification stuck
- Login or MFA reset
- Email or phone change
- Re-verification requests
Project & tooling access
Contractors need fast access to project tools, integrations, and the right roles. Skillset grants what's needed with approvals enforced where they matter.
- Project access requests
- Tooling and integration access
- Role mapping and permission scopes
- Elevated access with approval
Payouts & billing
Payout questions can't wait. Skillset answers status questions, updates payout methods, and resolves invoice discrepancies on the spot.
- Payout status and schedule
- Tax form questions (W-9 / W-8)
- Payout method updates
- Invoice and billing discrepancies
Offboarding
When a contractor leaves, every system needs to know. Skillset revokes access, reclaims seats, and produces a clean audit trail for trust and safety.
- Offboarding workflow execution
- Revoke project and tooling access
- Audit trail for trust & safety
- License and seat reclamation
Security & compliance
The controls your trust, security, and finance teams expect.
Skillset meets the data standards modern platforms expect. Every action is governed and logged, and sensitive payout and role changes stay under human approval.
SOC 2
Type I in progress
GDPR-aligned
Global contractor data handled by region
Encryption
In transit and at rest
SSO / SAML
Plug into your existing IdP
RBAC / least privilege
Per-role action policies
Immutable audit logs
Every action, every actor
Human approvals
For sensitive payout and role actions
PII handling
Minimized, scoped, and reviewable
Design partners
Building a world-class contractor network? Let's support your contractors together.
We're partnering with a small group of platform teams. Book 25 minutes to see Skillset and shape it around your team's needs.