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Everything you need to evaluate Skillset.
FAQs, how a rollout works, and direct lines to our team. Reach out anytime.
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team@skillset.coSecurity & compliance
HIPAA-aligned data processing, RBAC, audit logs, and our SOC 2 roadmap.
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How a Skillset rollout works.
Skillset works in close partnership with your team. Rollouts move through three stages.
Discovery and ticket diagnostic.
A 25-minute discovery call followed by a review of your last month of tickets. We map patterns and identify the workflows worth starting with.
Get started.
Skillset goes live with an optimized knowledge base and historical ticket context, so your team has grounded answers from day one.
Workflows and tuning.
We layer in autonomous workflows over time, each with approvals, audit, and RBAC. Performance keeps compounding as Skillset learns your team.
Skillset is a full-fledged ITSM and support platform. We handle the full ticket lifecycle across Slack, email, and your portal, autonomously resolving approved L1–L2 requests end-to-end and acting as a copilot for complex L2–L3 issues. Approvals, RBAC, and audit logs are built in.
Our current focus is platform companies that support distributed networks of users, including virtual care, freelance platforms, student platforms, and human-data platforms. We're rolling out to more teams soon, so if Skillset sounds like a fit and you're outside that focus today, please reach out.
Yes. Platform customers are our current focus, but we're coming to everyone soon. If Skillset looks right for your team, email team@skillset.co with a few sentences about your stack and use case. We read everything.
Yes. Skillset is a full ITSM, with ticketing, knowledge, integrations, approvals, and audit built in. Many teams run Skillset alongside their existing tools during rollout, then consolidate once their team is confident.
Every workflow declares which actions require approval and from whom. Skillset enforces those rules before executing anything sensitive, and writes an immutable audit log for each step.
We're built with HIPAA-compliant data processing, BAA readiness, PHI minimization, and a SOC 2 roadmap. We work with security and compliance teams during onboarding.
Most teams are up and running in hours. Custom integrations typically take about a week, followed by roughly two weeks of performance tuning as Skillset learns your workflows.